Delivey fee starting BND4.00 onwards | Cube collection now available at Menglait or Serusop

Terms & Conditions

Booking period

We will only hold your booking for 3 days. Your order will automatically get cancelled if we do not receive any payment within 3 days WITHOUT notice. 

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Return

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mopenstore@gmail.com or send us a text on WhatsApp +673 821 1417. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mopenstore@gmail.com or on WhatApp +673 821 1417.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Certain types of items cannot be returned, such as if items has been used. We also do not accept returns on sale items or gift cards.

Exchanges
Unless there is a defect on item, we do not offer direct exchanges on any of our products.

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All orders will be shipped out within 4-7 working days, this is excluding the day the order was placed, weekends and public holidays. We do not offer RUSH delivery. We deliver all orders using our standard packaging materials, often times recycled as an effort to reduce waste. Please reuse any packaging materials to its fullest potential. Any special packaging as requested by customer is subject to additional charges.

Pre-Order Items
If your order contains pre-order items, your complete order will be shipped after pre-order item(s) arrives. If you would like ready stock item to be delivered immediately, kindly place two separate orders.

Local
Contactless deliveries within Brunei will be sent out via various delivery serrvices where you will receive a text (before arrival) with an affordable rate starting from BND4. Kindly ensure that the phone number keyed in is correct as runners will contact you using the number in regards to the delivery. 

Delivery fees

Kindly take note that Mopen Store is based in Tutong

  • Standard Delivery (Takes 4 to 7 working days for in-stock products)
    • $4 for Tutong
    • $5 for Brunei-Muara, Lumut, Sungai Liang 
    • However, $7 for Zone A and B

    Details:

    Zone A: Serasa, Muara, Katok, Meragang, Mentiri, Kota Batu, Sungai Buloh, Tanah Jambu, Lumapas, Pengkalan Batu

    Zone B: Temburong and Kuala Belait 

    All purchases of BND100 above will enjoy free shipping for all district. 

    (Free shipping is NOT applicable with wholesale purchases and other ongoing promotions)

    All orders are dispatched and delivered by our personal runners.

    Signature is NOT required upon delivery. It will be then your responsibility to provide a suitable place for the runners to deliver your items safely without damage. 

    Undelivered, Lost or Stolen Packages
    Kindly ensure that the shipping details provided to us are correct upon placing your order as we are unable to take any responsibility when the parcel goes missing/gets return to us due to incomplete details. In this event, we are unable to provide any refund so please, please double check before confirming your order.

    We apologize for the inconvenience caused.

    Self-collection policy

    For those who opt for self collection at Elite cube Serusop or Faza Cube Shop 2 Menglait, you will be able to collect your order within 2 to 7 days after placing your order. Wait time depends on queue and our schedule going to the cube. 

    Please wait for us to notify you once it is ready.

    You are required to collect your items within maximum 2 weeks. If you fail to collect your item 1 YEAR after the drop off date. Your order will be cancelled and your item will be collected back WITHOUT notice. NO REFUND WILL BE GIVEN.